SimpleHelp Path Traversal Vulnerability

Technical Severity

CVSS v3.1 Metrics

HIGH

7.2 / 10

Minimal Risk Critical

Vector Specification

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

Exploitation Likelihood

EPSS Prediction

59.33 %

Predictive Probability

Percentile Rank

98.2 th

Documented as more likely to be exploited than 98.2% of known CVEs.

Detection Date

Apr 24, 2026

Remediation Due

May 08, 2026

CISA Catalog Active

Threat Analysis

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Remediation Directive

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

External Intelligence

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

NVD

National Vulnerability Database

https://nvd.nist.gov/vuln/detail/CVE-2024-57728