SimpleHelp Missing Authorization Vulnerability

Technical Severity

CVSS v3.1 Metrics

CRITICAL

9.9 / 10

Minimal Risk Critical

Vector Specification

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

Exploitation Likelihood

EPSS Prediction

45.96 %

Predictive Probability

Percentile Rank

97.6 th

Documented as more likely to be exploited than 97.6% of known CVEs.

Detection Date

Apr 24, 2026

Remediation Due

May 08, 2026

CISA Catalog Active

Threat Analysis

SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Remediation Directive

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

External Intelligence

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

NVD

National Vulnerability Database

https://nvd.nist.gov/vuln/detail/CVE-2024-57726